RETURNS

Return Policy

If for any reason you are not happy with your purchase, you may return the items according to the PERSU COLLECTION INC. return policy for a refund or for an online store credit.

Return Guidelines:

  • Hang tag may not be removed
  • All accessories that came with the bag must be included
  • Product must be in brand new condition with no signs of use or wear and tear
  • Must have purchase order number

Items that may NOT be Returned:

  • Any used, washed, soiled, and/or damaged goods
  • Promotional items, sale items, and/or items marked final sale
  • Gift cards, store credit
  • Kickstarter reward (due to the funding nature of Kickstarter, rewards may not returned after they have shipped)

NOTE: All shipping & handling is non-refundable

Return Shipping: If an accessory has a manufacturer defect, we will ship the consumer a new item at no charge to the consumer. Any packages returned after 15-days from the original ship date will be refused and returned to the customer at the customer’s expense. Please allow time for ground transit.

Returning Items Paid with Gift Certificate or Store Credit: If you purchased item(s) using a gift certificate or store credit, then you may only receive a refund in the form of store credit.

Refund & Processing Time: If your package arrives at PERSU COLLECTION INC. within 15-days of original ship date, your refund will be processed and credited back to the original form of payment within 7 to 10 business days. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from PERSU COLLECTION INC.

Online Store Credit & Processing Time: If your package arrives at PERSU COLLECTION INC. within 15 days of original ship date and you have selected store credit, your request will be processed within 5 to 7 business days.

Restocking Fee: Merchandise must be returned unused, unwashed, with all tags attached and accessories included and in saleable condition. PERSU COLLECTION INC. retains the sole right to inspect all merchandise returned prior to a refund being approved and issued. Should any merchandise be found to have signs of wear or not conform with the PERSU COLLECTION INC. Return Policy, then the return will be declined and merchandise will be reshipped back to the customer at the customer’s expense.

Wrong Item: For any reason should you be shipped an item that does not match your paperwork from the item ordered, then PERSU COLLECTION INC. will immediately ship the correct item at no charge and will issue a refund for the cost of the return shipping.

Additional Information: Exchanges will be offered based on availability and PERSU COLLECTION INC.. inventory. Items are not guaranteed to be in stock, so we advise that you place your order to ensure that you secure the item.

International Return Policy (including Canada): PERSU COLLECTION INC. currently accepts returns or online store credit on a case by case basis. However, the consumer responsible for all shipment costs in returning the product(s). You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

By placing an order, the Customer hereby acknowledges and agrees to the PERSU COLLECTION INC. Shipping & return policy, terms & conditions, and Privacy Policy.
Contact: If you have any questions please email hello@persucollection.com with subject line: RETURN. 

Ship to: ATTN: RETURNS, 1026 Florin Road, #338, Sacramento, CA 95831